These Terms of Use (“Terms”) apply to your access to (the “Website”) and to websites of PFU (EMEA) LIMITED and its affiliates (collectively, the “PFU (EMEA) LIMITED”) that are linked directly or indirectly from this Website (the “Sub sites”). Your access to a Sub site is also subject to any Sub site terms of use. To the extent that any provision of these Terms conflict with the Sub site’s terms, the Sub site’s terms prevail.

Ownership of Rights and Limitation of Use

All content on this Website or the Sub sites and all copyrights, trademarks and any other intellectual property rights related to these content are owned by PFU (EMEA) LIMITED or the owner of such content. Except to the extent expressly permitted by applicable law, no content on this Website or the Sub sites may be used, copied, modified, translated, distributed or otherwise utilised without the prior permission of PFU Limited or the owner of the content. PFU (EMEA) LIMITED reserves the right to add, delete, or modify these Terms or the contents of this Website or the Sub sites at any time without notice.

Disclaimers of Warranties

The content on this Website or the Sub sites are provided “AS IS” without warranties of any kind, either expressed or implied (including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement of third parties’ rights). PFU (EMEA) LIMITED does not warrant that the contents are error-free and will use reasonable efforts to place accurate and up-to-date information on this Website but makes no warranty of its accuracy, completeness and/or timeliness.

Disclaimer of Links

Except for this Website and any Sub sites, the PFU (EMEA) LIMITED does not operate or maintain content on websites that are directly or indirectly linked from this Website or the Sub sites (the “Linked Sites”). Any reference to a Linked Site or to a specific third party’s product or service on the Website, the Sub sites, or a Linked Site, is not a recommendation by the PFU (EMEA) LIMITED. PFU (EMEA) LIMITED disclaims liabilities for access to and use of Linked Sites.

Limitation of Liability

PFU (EMEA) LIMITED is not liable for direct, indirect, incidental, consequential, punitive, or other damages (including, but not limited to, economic losses, lost profits, lost revenues, or lost data) arising out of the access to or inability to access to this Website, the Sub sites or the Linked Sites, even if advised of the possibility of such damages.

Transmitted Materials

Any materials, information, or ideas that you transmit to or post to the Website or the Sub sites (“Transmitted Material”) is deemed non-confidential and non-proprietary and PFU (EMEA) LIMITED has no obligations including without limitation confidentiality obligations in connection with the Transmitted Material.

Linking to

Linking to the Website can only be permitted on the express approval in writing from PFU (EMEA) LIMITED. Approval to link will only be considered if you comply with the following linking policy: your site must not slander or damage PFU (EMEA) LIMITED or contain inappropriate content; you may not create a frame around PFU (EMEA) LIMITED content or create any impression by any other method that the content does not belong to PFU (EMEA) LIMITED; you must use our name correctly. Any permission to link will terminate automatically if you breach any terms or conditions of these Terms or any applicable terms of use on the Sub sites. Upon termination, you must remove any link.


Important Notice

Since the Brexit transition period ended on 31st December 2020, the UK is no longer part of the European Union Customs Union (EUCU). As our Promotion  fulfilment centre is located in the United Kingdom, our shipments must now cross the new UK-EU Customs Border in order to reach customers who live in EU countries.

This change has caused significant disruption for couriers, who were already experiencing disruption from border closures and restrictions related to COVID-19 during the last week of December, part of their peak seasonal period. As a consequence of these circumstances, we are experiencing some challenges with shipments, that in some cases, may manifest as one or both of the scenarios below:

  1. Delays to shipments
  2. The consignee being contacted and asked to pay VAT and an Import Fee before their shipment is released (shipments to EU countries)

We apologise for any concern or inconvenience this may cause to some customers. We are working very hard with our couriers to resolve these issues and hope to return to a more normal situation over the next 1-2 weeks.

Delayed Shipments:

  1. If your shipment has been affected by delays:
  • Your claim has been approved but it's been 21 days since you received your shipping confirmation
  • The tracking information shows that your shipment is still in transit
  • You have not received your shipment

Please allow up to 14 additional days for your shipment to arrive.

VAT/Import Fee:

  1. If you live in an EU country and have been contacted by customs and asked to pay VAT and an Import Fee for your shipment, please contact our support team via LiveChat and they will help get your shipment released, without any charge to you.

When you contact Support

Please provide support with the following information:

  • The Tracking Number for your shipment (this begins 1ZW and can be found in your shipping confirmation email. It is also included in email correspondence you receive from UPS)
  • The email address used when you submitted your claim

Thank you for your patience and understanding

The PFU EMEA team