ScanSnap

À propos de PFU

Les scanners de la marque ScanSnap et Fujitsu sont conçus, fabriqués et commercialisés dans le monde par PFU LIMITED, une filiale à 100% de Fujitsu Limited (Japon). PFU est présent dans le monde entier et est un fournisseur de produits IT qui conçoit, produit et commercialise des produits informatiques, des périphériques et des logiciels d’entreprise. PFU offre une large gamme de scanners de documents à usage personnel et professionnel pour les environnements de bureau, de groupe de travail, de production à haut volume et les environnements en réseaux, et est l’un des leaders mondiaux sur le marché des scanners de documents. PFU est actif dans le marché de l’imagerie documentaire et de la numérisation des documents depuis plus de 25 ans et génère un chiffre d’affaires annuel de plus d’1 milliard de dollars.

https://www.pfu.fujitsu.com/en/

PFU (EMEA) LIMITED opère en Europe, au Moyen-Orient et en Afrique, où elle est responsable du marketing et des ventes des scanners de documents Fujitsu. La société européenne a été fondée au Royaume-Uni en 1981 et a des bureaux en Royaume-Uni, Allemagne, en Italie et en Espagne ainsi qu’une Knowledge Suite au Royaume-Uni, en Italie, en France, en Russie et en Émirats arabes unis.

https://www.fujitsu.com/fr/products/computing/peripheral/scanners/index.html
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Important Notice

Since the Brexit transition period ended on 31st December 2020, the UK is no longer part of the European Union Customs Union (EUCU). As our Promotion  fulfilment centre is located in the United Kingdom, our shipments must now cross the new UK-EU Customs Border in order to reach customers who live in EU countries.

This change has caused significant disruption for couriers, who were already experiencing disruption from border closures and restrictions related to COVID-19 during the last week of December, part of their peak seasonal period. As a consequence of these circumstances, we are experiencing some challenges with shipments, that in some cases, may manifest as one or both of the scenarios below:

  1. Delays to shipments
  2. The consignee being contacted and asked to pay VAT and an Import Fee before their shipment is released (shipments to EU countries)

We apologise for any concern or inconvenience this may cause to some customers. We are working very hard with our couriers to resolve these issues and hope to return to a more normal situation over the next 1-2 weeks.

Delayed Shipments:

  1. If your shipment has been affected by delays:
  • Your claim has been approved but it's been 21 days since you received your shipping confirmation
  • The tracking information shows that your shipment is still in transit
  • You have not received your shipment

Please allow up to 14 additional days for your shipment to arrive.

VAT/Import Fee:

  1. If you live in an EU country and have been contacted by customs and asked to pay VAT and an Import Fee for your shipment, please contact our support team via LiveChat and they will help get your shipment released, without any charge to you.

When you contact Support

Please provide support with the following information:

  • The Tracking Number for your shipment (this begins 1ZW and can be found in your shipping confirmation email. It is also included in email correspondence you receive from UPS)
  • The email address used when you submitted your claim

Thank you for your patience and understanding

The PFU EMEA team

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